Job Title: Delivery Manager – Data, Analytics, and AI Services.
Location: Dubai
Experience: 12 - 15 Years
Job Summary:
As a Delivery Manager, you will be responsible for overseeing the successful execution of multiple Data, Analytics, and AI projects within a customer account or geography. You will ensure seamless project delivery, optimize resource allocation, drive strategic alignment, and mitigate risks. In addition to overseeing project managers, you will also act as a hands-on PM for selected critical projects, ensuring direct involvement where needed. Your leadership will ensure project teams deliver value-driven outcomes while maintaining high client and team satisfaction.
Key Outcomes Expected:
· 100% on-time delivery of all projects under the portfolio.
· 95%+ client satisfaction by ensuring high-quality execution and strategic alignment.
· Zero major escalations through proactive risk and stakeholder management.
· Balanced workload across teams, maintaining 80%+ team satisfaction scores.
· <5% budget variance across all projects through effective cost and resource management.
· At least 20% productivity improvement in project execution year-over-year.
· Implementation of automation and AI-driven processes to enhance efficiency and standardization.
Key Responsibilities:
Project & Portfolio Management:
· Oversee and manage the execution of multiple Data, Analytics, and AI projects within an account or geography.
· Act as a hands-on PM for critical or high-risk projects, ensuring direct engagement when needed.
· Develop and maintain an integrated delivery roadmap for all projects in the portfolio.
· Ensure alignment with customer objectives, budgets, and strategic goals.
Client & Stakeholder Engagement:
· Serve as the primary escalation point for project-related issues within the portfolio.
· Conduct regular executive reviews with clients, ensuring transparency on delivery status and business impact.
· Foster long-term relationships with clients, identifying opportunities for upselling and cross-selling services.
· Ensure a <24-hour response time for critical client concerns and escalations.
Governance, Compliance & Risk Management:
· Drive 100% adherence to data governance, security, and AI regulatory requirements.
· Establish and enforce standard operating procedures (SOPs) to reduce project risks by 30%.
· Proactively track risks and implement mitigation strategies, maintaining <5% critical issue rate.
Resource & Financial Management:
· Optimize resource allocation across projects, ensuring maximum efficiency and utilization (>85%).
· Monitor and control project budgets, ensuring <5% deviation from planned costs.
· Support hiring, training, and retention strategies to build a high-performing project management team.
Agile, Automation & Delivery Excellence:
· Ensure the adoption of best practices in Agile, Scrum, and hybrid project management methodologies.
· Standardize reporting, dashboards, and KPI tracking across all projects.
· Implement automation and AI-driven tools to streamline project execution, reduce manual effort, and enable non-linear delivery models.
· Drive continuous process improvements, achieving 20%+ increase in productivity annually.
· Leverage Gen AI-based project monitoring and predictive analytics to identify risks and optimize delivery timelines.
Team Leadership & Culture Building:
· Mentor and guide Project Managers, ensuring consistent and high-quality project execution.
· Foster a culture of collaboration, innovation, and work-life balance.
· Ensure 80%+ team satisfaction, minimizing burnout and maintaining high morale.
Qualifications:
· Bachelor's degree in Computer Science, Information Technology, or a related field.
· Relevant certifications in Azure or AWS are a plus.
Must Have Technical Skills:
· 12+ years of experience in Data, Analytics, and AI project delivery
· Proven ability to manage multiple concurrent projects within a large account or geography.
· Strong stakeholder engagement, governance, and risk management skills.
· Experience in resource optimization, financial planning, and budget control.
· Hands-on Agile, Scrum, and hybrid project management experience.
· Familiarity with data engineering, analytics platforms, AI/ML model lifecycle, and data governance.
· Experience in implementing automation and AI-driven processes for improving efficiency.
· Proficiency in project management tools such as JIRA, MS Project, Trello, Asana.
· Excellent communication, negotiation, and leadership skills.
Nice to Have Skills:
· Experience in Banking, Financial Services, or Insurance (BFSI) analytics projects.
· Knowledge of Cloud platforms (AWS, Azure, GCP) and modern data architectures.
· Exposure to Generative AI and AI-driven automation solutions.
· PMP, PRINCE2, SAFe, or Certified Scrum Master (CSM) certification.
Compensation & Benefits:
· Lead strategic, high-impact data & AI initiatives for top-tier clients.
· Work in a collaborative, innovative-driven environment.
· Enjoy a flexible, balanced work culture focused on employee well-being.
· Competitive salary and career growth opportunities.
KRA (Key Responsibility Areas) & KPI (Key Performance Indicators):
KRA:
· Ensure 100% on-time delivery of all projects while managing a portfolio of Data, Analytics, and AI initiatives.
· Build and maintain strong client relationships, ensuring timely issue resolution and consistent communication.
· Ensure full adherence to data governance, security, and regulatory standards while mitigating project risks.
· Optimize resource allocation across projects and manage project budgets within defined limits.
· Implement Agile methodologies and AI-driven automation tools to streamline project execution.
· Lead and mentor project teams to ensure high satisfaction and a collaborative, innovative work environment.
KPI:
· Achieve 100% on-time delivery of projects with less than 5% deviation from planned timelines.
· Achieve 95%+ client satisfaction and a <24-hour response time for escalations.
· Maintain 100% compliance with regulatory standards and reduce project risks by 30% using SOPs.
· Achieve >85% resource utilization and maintain <5% deviation from project budgets.
· Increase productivity by 20% annually through the adoption of Agile and automation tools.
· Achieve 80%+ team satisfaction and minimize burnout with a focus on work-life balance.
Contact: hr@bigtappanalytics.com