Job Title: Delivery Manager – Data, Analytics, and AI Services.
Location: Dubai
Experience: 10 - 12 Years
Job
Summary:
As
a Delivery Manager, you will be responsible for overseeing the successful
execution of multiple Data, Analytics, and AI projects within a customer
account or geography. You will ensure seamless project delivery, optimize
resource allocation, drive strategic alignment, and mitigate risks. In addition
to overseeing project managers, you will also act as a hands-on PM for selected
critical projects, ensuring direct involvement where needed. Your leadership
will ensure project teams deliver value-driven outcomes while maintaining high
client and team satisfaction.
Key
Outcomes Expected:
·
100%
on-time delivery of all projects under the portfolio.
·
95%+
client satisfaction by ensuring high-quality execution and strategic alignment.
·
Zero
major escalations through proactive risk and stakeholder management.
·
Balanced
workload across teams, maintaining 80%+ team satisfaction scores.
·
<5%
budget variance across all projects through effective cost and resource
management.
·
At
least 20% productivity improvement in project execution year-over-year.
·
Implementation
of automation and AI-driven processes to enhance efficiency and
standardization.
Key
Responsibilities:
Project
& Portfolio Management:
·
Oversee
and manage the execution of multiple Data, Analytics, and AI projects within an
account or geography.
·
Act
as a hands-on PM for critical or high-risk projects, ensuring direct engagement
when needed.
·
Develop
and maintain an integrated delivery roadmap for all projects in the portfolio.
·
Ensure
alignment with customer objectives, budgets, and strategic goals.
Client
& Stakeholder Engagement:
·
Serve
as the primary escalation point for project-related issues within the
portfolio.
·
Conduct
regular executive reviews with clients, ensuring transparency on delivery
status and business impact.
·
Foster
long-term relationships with clients, identifying opportunities for upselling
and cross-selling services.
·
Ensure
a <24-hour response time for critical client concerns and escalations.
Governance,
Compliance & Risk Management:
·
Drive
100% adherence to data governance, security, and AI regulatory requirements.
·
Establish
and enforce standard operating procedures (SOPs) to reduce project risks by
30%.
·
Proactively
track risks and implement mitigation strategies, maintaining <5% critical
issue rate.
Resource
& Financial Management:
·
Optimize
resource allocation across projects, ensuring maximum efficiency and
utilization (>85%).
·
Monitor
and control project budgets, ensuring <5% deviation from planned costs.
·
Support
hiring, training, and retention strategies to build a high-performing project
management team.
Agile,
Automation & Delivery Excellence:
·
Ensure
the adoption of best practices in Agile, Scrum, and hybrid project management
methodologies.
·
Standardize
reporting, dashboards, and KPI tracking across all projects.
·
Implement
automation and AI-driven tools to streamline project execution, reduce manual
effort, and enable non-linear delivery models.
·
Drive
continuous process improvements, achieving 20%+ increase in productivity
annually.
·
Leverage
Gen AI-based project monitoring and predictive analytics to identify risks and
optimize delivery timelines.
Team
Leadership & Culture Building:
·
Mentor
and guide Project Managers, ensuring consistent and high-quality project
execution.
·
Foster
a culture of collaboration, innovation, and work-life balance.
·
Ensure
80%+ team satisfaction, minimizing burnout and maintaining high morale.
Qualifications:
·
Bachelor's
degree in Computer Science, Information Technology, or a related field.
·
Relevant
certifications in Azure or AWS are a plus.
Must Have Technical Skills:
·
12+ years of experience in Data, and Analytics
·
Proven ability to manage multiple concurrent
projects within a large account or geography.
·
Strong stakeholder engagement, governance, and risk
management skills.
·
Experience in resource optimization, financial
planning, and budget control.
·
Hands-on Agile, Scrum, and hybrid project management
experience.
·
Familiarity with data engineering, analytics
platforms
·
Proficiency in project management tools such as
JIRA, MS Project, Trello, Asana.
·
Excellent communication, negotiation, and leadership
skills.
Nice to Have Skills:
·
Experience in Banking, Financial Services, or
Insurance (BFSI) analytics projects.
·
Knowledge of Cloud platforms (AWS, Azure, GCP) and
modern data architectures.
·
Exposure to Generative AI and AI-driven automation
solutions.
·
PMP, PRINCE2, SAFe, or Certified Scrum Master (CSM)
certification.
·
Experience in AI project delivery
·
AI/ML model lifecycle, and data governance
·
Experience in implementing automation and AI-driven
processes for improving efficiency.
Compensation & Benefits:
· Lead strategic, high-impact data & AI initiatives for top-tier
clients.
· Work in a collaborative, innovative-driven environment.
· Enjoy a flexible, balanced work culture focused on employee well-being.
· Competitive salary and career growth opportunities.
KRA (Key Responsibility Areas)
& KPI (Key Performance Indicators):
KRA:
·
Ensure 100% on-time delivery of all projects while
managing a portfolio of Data, Analytics, and AI initiatives.
·
Build and maintain strong client relationships,
ensuring timely issue resolution and consistent communication.
·
Ensure full adherence to data governance, security,
and regulatory standards while mitigating project risks.
·
Optimize resource allocation across projects and
manage project budgets within defined limits.
·
Implement Agile methodologies and AI-driven
automation tools to streamline project execution.
·
Lead and mentor project teams to ensure high
satisfaction and a collaborative, innovative work environment.
KPI:
·
Achieve 100% on-time delivery of projects with less
than 5% deviation from planned timelines.
·
Achieve 95%+ client satisfaction and a <24-hour
response time for escalations.
·
Maintain 100% compliance with regulatory standards
and reduce project risks by 30% using SOPs.
·
Achieve >85% resource utilization and maintain
<5% deviation from project budgets.
·
Increase productivity by 20% annually through the
adoption of Agile and automation tools.
·
Achieve 80%+ team satisfaction and minimize burnout
with a focus on work-life balance.
Contact: hr@bigtappanalytics.com